Protecting your personal data is our top priority at Dhaka 99. This Privacy Policy clearly explains what information we collect, why we collect it, and how we keep it secure.
By using the Dhaka 99 platform, you consent to the collection and use of your information as described in this privacy policy. This is our Terms and Conditions an integral part.
Dhaka 99 ("we", "us", "platform") is a trusted, licensed service for online gaming users in Bangladesh. We believe your personal information is an asset — and protecting that asset is both our ethical and legal responsibility.
This Privacy Policy ("Policy") applies to our website, mobile application, and all services. We never sell your data or use it without authorization.
Dhaka 99 adheres to international data protection standards. Our systems follow GDPR-aligned policies, reflecting the European Union's highest data protection benchmarks. Bangladesh's Digital Security Act 2018 and the Information and Communication Technology Act also form the basis of our policy.
Dhaka 99 complies with international SSL certification and ISO 27001 information security standards. Every transaction and piece of personal data is stored in encrypted form.
Dhaka 99 collects three types of information — what you provide directly, what is automatically collected during platform use, and what is received from third parties.
| Data Type | Description | Reason for Collection |
|---|---|---|
| Identity Information | Name, date of birth, national ID number | KYC Verification & Legal Obligations |
| Contact Information | Mobile number, email address | Account Verification & Communication |
| Financial Information | BKash/Nagad/Rocket number, transaction history | Payment Processing & Fraud Prevention |
| Device Information | IP address, browser, operating system | Security & Fraud Detection |
| Gaming Data | Betting history, win/loss records, session duration | Service Improvement & Responsible Gaming |
| Location Data | Approximate geographic location (IP-based) | Geo-restriction Verification |
We never store your full bank account number, password, or OTP. All such information is fully encrypted and stored as a one-way hash.
Dhaka 99 uses your personal data only for specific, legitimate purposes. Your information is never used for anything unrelated to those purposes.
Dhaka 99 never sells your data to advertisers or third-party marketers. We have no data monetization practices.
Dhaka 99 strictly maintains the confidentiality of your data. Information may only be shared with third parties in the following limited circumstances:
All parties Dhaka 99 shares data with are bound by strict confidentiality agreements. They may not use your information for any purpose beyond what we have specified.
Dhaka 99 will never ask for your password, OTP, or full card number by phone or email. Any such request is a fraudulent attempt — report it to support immediately.
Dhaka 99 uses cookies and similar technologies to enhance your browsing experience. Cookies are small text files stored in your browser.
Types of cookies we use:
You can manage cookies at any time through your browser settings. However, disabling certain essential cookies may affect the functionality of some platform features.
Dhaka 99 does not retain your data longer than necessary. Different types of data have different retention periods:
Once the defined retention period expires, your data is securely deleted or anonymized in accordance with NIST 800-88 standards.
Dhaka 99 uses industry-leading technology to keep your data secure. Our security framework is multi-layered:
In the event of a data breach, Dhaka 99 will notify the relevant authorities within 72 hours and inform affected users without delay.
Dhaka 99 believes you should have full control over your own data. You have the following rights:
To exercise this right, email us at support@dhaka99.app or reach us via live chat on the platform. We typically respond within 7 business days.
The Dhaka 99 platform integrates certain third-party services, each governed by their own privacy policies. These include:
Dhaka 99 is not responsible for third-party privacy policies. However, we only work with trusted, internationally recognized partners.
Dhaka 99 is strictly for users aged 18 and above. We do not knowingly collect data from anyone under 18.
Age verification is mandatory at registration. If a minor is found to have created an account by mistake, that account and all associated data will be deleted immediately upon discovery.
If you know of a minor using Dhaka 99, please notify us immediately. We maintain a zero-tolerance policy when it comes to child protection.
Dhaka 99 may update this Privacy Policy as needed. For significant changes, we will notify you by email or platform notification at least 14 days in advance.
Continued use of the platform after any changes takes effect constitutes acceptance of the updated Policy. If you do not agree to the new Policy, you may request to close your account.
Every update changes the "Last Updated" date at the top of the page. Previous versions are archived and available upon request.
Contact us for any privacy-related questions, requests, or complaints:
We respond to all privacy-related requests within 7 business days. Complex cases may take up to 30 days — however, an acknowledgment of receipt will be sent immediately.
Our Data Protection Officer (DPO) can be reached directly at dpo@dhaka99.app. For sensitive privacy matters, please contact the DPO directly.
Dhaka 99's privacy policy isn't just on paper — it is implemented at every technical level.
256-bit AES encryption is applied to every data transmission and storage — the same standard used in banking.
Dhaka 99 never sells your personal data to advertisers or third parties. This is a core principle we do not compromise on.
The identity verification process is fully transparent. You are informed upfront about what information is collected and why.
You have full control over your marketing preferences, notifications, and data access — all manageable from your profile settings.
Your data is not kept indefinitely. Once the required retention period ends, it is securely deleted or anonymized.
Our dedicated privacy team is available around the clock to assist with any data protection queries.
You can request a full breakdown of all data we hold on you. It will be provided within 30 days of your request.
Request corrections to any inaccurate or outdated information. We will verify and update it promptly.
You may request the deletion of any data that is not required to be retained under legal obligations, at any time.
Download all your data in a machine-readable format (JSON/CSV).
Register with confidence knowing your information is fully secure, and enjoy world-class gaming.
By registering, you agree to Dhaka 99's Privacy Policy and Terms & Conditions. For users aged 18+ only.