Dhaka 99 Terms and Conditions — Complete Usage Policy

1 Introduction & Consent

These Terms and Conditions ("Terms") constitute a legally binding agreement between Dhaka 99 ("Platform", "we", "us") and its users ("member", "you"). Dhaka 99 is a licensed and regulated platform serving online gaming users in Bangladesh.

These Terms and Conditions are governed by the applicable laws of Bangladesh and apply to all products, services, promotions, and activities on Dhaka 99. It is your responsibility to read these Terms in full before using the platform.

Dhaka 99 reserves the right to update these terms and conditions at any time. If changes are made, we will notify you via email or an on-platform notification. Continued use of the platform after any changes constitutes your acceptance of the updated terms.

2 Account Registration & Eligibility

To open an account with Dhaka 99, you must meet the following requirements:

• You must be 18 years of age or older.
• You must have a valid mobile number and email address.
• Only one account per person is permitted.
• All information provided at the time of registration must be accurate and truthful.
• You must be located in Bangladesh, where online gaming is legally permitted.

If an account is registered with false information, Dhaka 99 reserves the right to close that account immediately and forfeit all balances. A copy of your National ID or passport may be requested to verify your identity at the time of registration.

You are solely responsible for keeping your account password and login credentials secure. Allowing anyone else to access your account is strictly prohibited. If you suspect unauthorized access, contact our support team immediately.

3 Age Verification & KYC Process

All members at Dhaka 99 are required to complete a KYC (Know Your Customer) verification process. This is mandatory to comply with international regulatory standards and Bangladesh's financial security laws.

The following documents may be required for KYC verification:

• A clear photo of your National ID (NID) or passport.
• A recent utility bill or bank statement (for address verification).
• Proof of ownership of your payment method (bKash, Nagad, or Rocket number).

Withdrawals may be held pending if KYC verification has not been completed. KYC is generally required for withdrawals of ৳20,000 or more. Dhaka 99 reserves the right to request KYC verification at any time, regardless of the amount.

4 Deposit & Payment Policy

To make a deposit at Dhaka 99, you can use the following payment methods: bKash, Nagad, Rocket, and approved bank transfers. The minimum deposit amount is ৳500.

Important terms and conditions for deposits:

• Deposits must be made from your own mobile banking account only.
• Deposits made through third parties are strictly prohibited.
• Deposits are typically credited to your account within 5–15 minutes.
• If a deposit does not go through, please contact support with your transaction ID.
• Dhaka 99 does not charge any additional fees on deposits.

Dhaka 99 provides the option to set deposit limits as part of responsible gaming. You can set daily, weekly, or monthly deposit limits. Once a limit is set, reducing it takes effect immediately, but increasing it requires a 72-hour waiting period.

5 Withdrawal Policy & Process

Withdrawing your winnings from Dhaka 99 is simple and straightforward. The minimum withdrawal amount is ৳500, and the maximum daily withdrawal limit is ৳2,00,000.

Standard withdrawal process:

1. Log in to your account and go to the 'Withdrawal' option.
2. Select the amount and payment method.
3. An OTP will be sent to your registered mobile number — use it to confirm your account.
4. Funds are typically transferred to your mobile banking account within 5–30 minutes.

Withdrawals may be held if KYC verification is incomplete, bonus wagering requirements have not been met, or there is a security issue on your account. In such cases, Dhaka 99 will notify you of the reason within 48 hours.

6 Bonus & Promotion Terms and Conditions

Bonuses and promotions on Dhaka 99 are offered subject to specific terms and conditions. Please read the relevant terms carefully before claiming any bonus.

General Bonus Terms:

• Welcome Bonus: A 150% bonus is available on your first deposit. A 30x wagering requirement must be met before bonus funds can be withdrawn.
• Free Spins: Winnings from free spins are generally subject to a 20x wagering requirement.
• Cashback Bonus: Get up to 10% cashback on weekly losses — with no wagering requirements.
• Reload Bonus: An extra bonus on every reload deposit — terms vary per offer.

Claiming the same bonus across multiple accounts is strictly prohibited. If Dhaka 99 finds evidence of bonus abuse, it reserves the right to forfeit the bonus from the account in question and suspend the account entirely.

Bonus offers are generally valid for 7 to 30 days. If the wagering requirements are not met within this period, the bonus and any associated winnings will be forfeited.

7 Gaming Rules & Fair Play Policy

All games on Dhaka 99 hold international RNG (Random Number Generator) certification. Every game outcome is completely random and impartial — no manipulation is possible.

The following rules apply to all gaming activity:

• Each game has its own rules, which can be viewed before the game begins.
• If a game is interrupted due to a technical error, the bet will be voided and your funds will be returned.
• Logging into the same account from multiple devices simultaneously is not permitted.
• In Sports Betting, if an event is cancelled, all related bets will be refunded.
• If your internet connection drops during live betting, your bet will remain in its current state.

In the event of a dispute over a game outcome, Dhaka 99's platform log records will serve as the final and definitive evidence. Data from all game sessions is retained for up to 90 days.

8 Prohibited Activities

The following activities are strictly prohibited on Dhaka 99. Violations may result in immediate account suspension and forfeiture of all balances:

• Creating multiple accounts or using another person's account.
• Abusing the bonus system (bonus hunting or arbitrage).
• Using automated software, bots, or scripts to play.
• Depositing funds through money laundering or illegal sources.
• Attempting to hack or bypass the platform's security systems.
• Harassing other users or providing fraudulent information.
• Using a VPN or proxy to bypass geographical restrictions.

9 Responsible Gaming Policy

Dhaka 99 believes gaming is for entertainment, not addiction. We are actively committed to fostering a responsible gaming culture.

Our Responsible Gaming Tools:

• Deposit Limit: Set daily, weekly, or monthly deposit limits.
• Loss Limit: Maximum loss limit within a set time period.
• Session Time Limit: Limit on continuous play duration.
• Cooling-Off Period: Take a break for anywhere between 24 hours and 6 weeks.
• Self-Exclusion: Deactivating your account either permanently or for a set period of time.
• Reality Check: Regular notifications about your gaming time and spending.

If you feel that you or someone you know may have a gaming problem, please reach out to our support team. For more information, visit our Responsible Gaming View page.

10 Account Closure & Termination

You may request to close your Dhaka 99 account at any time. We recommend withdrawing your balance before doing so. Once the account is closed, all personal data will be handled in accordance with our privacy policy.

Dhaka 99 reserves the right to close or suspend an account for the following reasons:

• Evidence of a terms violation or fraudulent activity.
• Failure to complete KYC verification.
• Extended period of inactivity (more than 24 months).
• Self-exclusion or responsible gaming requests.
• Directives from regulatory authorities.

If an account is closed, you will have the opportunity to withdraw any legitimate balance; however, all bonus funds will be forfeited.

11 Privacy & Data Protection

Dhaka 99 takes the security of your personal information very seriously. Our platform uses SSL encryption, and all data is stored on secured servers.

The purposes for which we use your information:

• Account verification and management.
• Transaction processing and fraud prevention.
• Customer support services.
• Compliance with applicable legal obligations.
• Promotional communications with your consent.

We never sell your personal information or share it with unauthorized third parties. For more details, please see our Privacy Policy here.

12 Changes to Terms & Contact

Dhaka 99 reserves the right to amend these terms and conditions at any time. For significant changes, we will notify users via email or an in-platform notification at least 7 days in advance.

Your continued use of the platform after any changes have been made will be considered acceptance of the updated Terms. If you do not agree to the new Terms, you may close your account.

If you have any questions or complaints regarding these terms, please get in touch with us:

• Email: support@dhaka99.app
• Live Chat: Available on the platform 24/7
• Help Center: Visit the Help Center page